One9 AI · Virtual Waiting Room

Patients Wait Comfortably. Not in a Crowded Room.

Digital check-in via QR code, with live SMS queue updates. Patients wait wherever they're comfortable and walk to reception only when it's their turn.

Book a Free Demo Call (587) 330-4001
Built Around How Your Clinic Actually Runs

Reduce front desk workload

The Virtual Waiting Room fits into your existing workflow without disrupting it. Here's what clinic owners notice first.

Reduce Front Desk Workload

Automate patient check-ins so your staff can focus on helping people — not managing queues or fielding the same questions about wait times.

Improve Patient Experience

Patients wait comfortably from their car, a nearby café, or outside — not in a crowded room. They come to reception only when it's genuinely their turn.

Enhance Patient Privacy

Patients complete their intake on their own phone rather than sharing personal details at a busy front desk.

Works With Your Existing Workflow

No new software to learn, no major process changes. Your team keeps using the scheduling system they know.

How It Works

No app. No downloads. No confusion.

Patients scan a QR code with their phone's camera — no app required. They complete a short intake form and receive live text updates about their position in the queue.

1. Scan the QR code

Right at reception — no app to download.

2. Complete a short intake form

On their own phone, at their own pace.

3. Get their queue position by text

Instantly, so they know exactly how long the wait is.

4. Get a text when it's their turn

They come to reception only when it's genuinely time.

Perfect For

Built for busy clinics of every size

Family Practices

Manage consistent patient flow without adding pressure to your front desk.

Walk-In Clinics

Handle unpredictable patient volumes calmly, without a crowded waiting area.

Medical Centres

Coordinate multiple practitioners and patient queues with ease.

Specialist Clinics

Give patients a calmer, more private arrival experience from day one.

Pediatric Clinics

Let families wait somewhere comfortable instead of a busy reception area.

Urgent Care Centres

Keep high-volume days moving smoothly without overwhelming your team.

See it in action

Book a personalized demo and see how the Virtual Waiting Room fits into your clinic's existing workflow.

Book a Free Demo